Refund Policy

Last updated: January 2025

1. Overview

This Refund Policy outlines the terms under which SyntheTech Cloud Solutions ("SyntheTech", "we", "us", or "our") may issue refunds for payments made toward our products and services, including cashless card solutions, ERPs, digital wallets, loyalty platforms, CRM, and core banking software.

2. Scope of Policy

This policy applies to:

  • Subscription fees for cloud-based SaaS products;
  • One-time setup, integration, or customization charges;
  • Professional services (training, consulting, implementation);
  • Advance payments or deposits made for engagement.

Hardware purchases (e.g., cards, readers, POS devices) are governed by the hardware refund policy in the specific purchase agreement and are not covered here.

3. Refund Eligibility

Refunds are considered on a case-by-case basis. In general, refunds may be granted under the following circumstances:

  • Within 7 days of purchase: A full refund may be issued if the service has not been substantially used or the implementation has not begun.
  • Non-delivery: A full refund will be issued if SyntheTech fails to deliver a purchased service or product within the agreed-upon timeline.
  • Defective service: If a product or service is demonstrably defective and cannot be fixed within a reasonable timeframe, a prorated or full refund may be issued.
  • Duplicate or erroneous charges: A full refund will be issued for any charges made in error.

4. Non-Refundable Items

The following are generally not eligible for a refund:

  • Subscription fees for periods already used or partially used beyond 7 days;
  • Custom development work once implementation has commenced;
  • Third-party license fees, gateway charges, or bank charges paid on your behalf;
  • Professional service hours already rendered;
  • Hardware products that have been used or damaged.

5. Refund Request Process

To request a refund, please submit a written request to our support team via the Contact Us page or by email to our official support address, including:

  • Your company name and registered email;
  • Invoice or order number;
  • Date of purchase;
  • Detailed reason for the refund request;
  • Any supporting documentation.

We will review and respond to all refund requests within 7 business days.

6. Refund Method

Approved refunds will be issued using the original method of payment unless otherwise agreed. Refunds are typically processed within 10–15 business days of approval, subject to bank processing times. Any transaction or gateway fees originally incurred by SyntheTech are non-refundable.

7. Modifications to This Policy

SyntheTech reserves the right to update or modify this Refund Policy at any time. Changes will be effective upon posting to this page with an updated "Last updated" date.

8. Contact

For any questions regarding refunds, please contact us.